Let our claims team do the thinking for you.
At Holdfast we have a dedicated Claims team to assist you, should the unthinkable happen, and we pride ourselves in our ability to make the claims process easy for you.
Holdfast claims will take care of the claims process for you, by working closely with the insurance company, loss adjusters and repairers to help you get the best outcome for you in your time of need. We take care of the process for you. Our expert claims consultants have the experience and knowledge to get the job done and will keep you informed along the claim’s journey.
In the event of a claim, what should I do?
Contact your broker or our claims team as soon as possible.
What are the essential steps to follow in the event of an incident:
Act
Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.
Don't
No matter what the circumstances of the incident are, do not admit liability even if you think it is your fault. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.
Report
Report the incident to Holdfast Insurance Brokers by telephone, facsimile or email, wherever practicable, within 24 hours of the incident.
If it is an out of hours emergency and you require urgent towing or property assistance, please contact your insurer directly on:
Allianz - 13 10 00
CGU - 13 24 80
QBE - 133 723
NTI - 1800 684 669
IAL - 1300 559 019
*If lodging directly through your insurer, please still notify Holdfast Insurance Brokers within 24 hours*
Claim
Complete all claims documentation as soon as practicable (ensuring your ABN number and Input Tax Credit entitlement are included) and forward to Holdfast Insurance Brokers with any supporting documents.
Be prepared!
Keep one of our glove box claim forms handy, just in case….
Important Information:
Business Interruption & COVID 19 - Federal Court of Australia Notice
A class action has commenced in Federal Court of Australia (The Court) in respect of BI claims, the COVID-19 pandemic and how the outcome of previous test cases and the determination of insurers is being applied to claims lodged. The class action covers insurance policies issued by the above-named insurer to businesses providing cover for business interruption losses within the terms of the relevant policy.
The Court has ordered a notice to be issued to all insurance policyholders (either directly or via their broker) that could be potential members of the class action to make them aware of their options in joining that action. As a part of the case management steps of this, The Court has ordered that a Notice be sent to all clients of the insurer who held Business Interruption cover with them during this period.
Please also refer to the below Frequently Asked Questions sheets.