Let our claims team do the thinking for you.
Business Hours Phone: (08) 8273 0900 — Email: claims@holdfast.com.au
At Holdfast we have a dedicated Claims Team to assist you, should the unthinkable happen.
Our Claims Team can take care of the entire claims process for you, from start to finish. By working closely with the insurance company, loss adjusters and repairers, we help you get the best outcome in your time of need. Our expert claims consultants have the experience and knowledge to get the job done and will keep you informed along the claim’s journey.
Should you wish to lodge your claim online, please obtain your policy number and then select the type of claim you wish to make from the above forms. Once you have provided details of the loss and your claim is submitted, a notification will be provided to you that we have recieved the information. Please allow 24 - 48 hours for our team to action your request and then provide you the claim reference and next steps.
Should your matter be urgent, please contact your account manager or call our office on (08) 8273 0900 to discuss.
What are the essential steps to follow in the event of an incident:
After Hours Emergency Contacts
If it is an out of hours emergency and you require urgent towing or property assistance, please contact your insurer directly on:
Allianz - 13 10 13
CGU - 13 24 80
CHU - 1800 022 444
QBE - 13 37 23
NTI - 1800 684 669
Other insurers information can be located on your policy documents or their websites.
*If lodging directly through your insurer, please still notify Holdfast Insurance Brokers within 24-48 hours*
If you require emergency make safe work completed, the following companies can be of assistance to you. Please note that the costs of any make safe work will be billed to you, until a claim is accepted and costs confirmed covered by your insurer.
Adelaide Insurance Builders - (08) 8387 0168
HPG Insurance & Maintenance Works - 1300 362 515
John’s Lyng Group - 1300 218 992
Act
Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. This may include notifying emergency services to assist you.
Emergency Services - 000
Police Assistance - 131 444
State Emergency Services - 132 500
Don't
No matter what the circumstances of the incident are, do not admit liability even if you think it is your fault. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice their position.
Claim Notification
Complete all claims documentation as soon as practicable (ensuring your ABN number and Input Tax Credit entitlement are included) and forward to Holdfast Insurance Brokers with any supporting documents.