The reason you have insurance is so you and your business are covered when the unthinkable occurs. If it does, contact your broker as soon as you possibly can and let us do the thinking for you. It will be ok.

Here are some basics steps in the event of an incident:


Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.


No matter what the circumstances of the incident are, do not admit liability even if you think it is your fault. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.


Report the incident to Holdfast Insurance Brokers by telephone, facsimile or email, wherever practicable, within 24 hours of the incident.


Complete all claims documentation as soon as practicable (ensuring your ABN number and Input Tax Credit entitlement are included) and forward to Holdfast Insurance Brokers with any supporting documents.